1. What the Service is — and isn't
1.1 The Service is an AI telephone receptionist: it answers calls to your dedicated number 24/7, captures caller details (such as name, number, location and the reason for the call), notifies you, and stores the call recording, transcript and details in your dashboard.
1.2 The Service is not an emergency service. It must not be used as, or presented to callers as, a substitute for the emergency services, a medical or crisis line, or any service where a failed or misunderstood call could endanger someone. Where the AI offers safety guidance (for example, directing a caller who reports a gas smell to the National Gas Emergency line), this is general signposting only.
1.3 The AI is not perfect. It may occasionally mishear, mis-transcribe, or fail to capture a detail, and calls may occasionally fail for technical reasons. We work to keep quality high — recordings let you verify anything important — but no single transcription or captured detail is guaranteed accurate.
1.4 If asked by a caller, the AI honestly identifies itself as a digital receptionist. You must not configure, request or represent the Service in a way that claims it is a human.
2. Your account
One account per business. You must provide accurate business details (they configure your receptionist) and keep them up to date in your dashboard. Sign-in uses secure email links; you are responsible for keeping your email account secure and for activity under your account.
3. Plans, credits and billing
3.1 Setup fee. A one-off setup fee applies (shown at checkout; introductory discounts may apply for a limited window).
3.2 Subscriptions. Monthly plans include an allowance of call-minutes. Unused plan minutes roll over, up to a maximum of one additional month's allowance. Beyond your available minutes, calls continue and extra usage is billed at the overage rate shown on your plan page.
3.3 Pay-as-you-go. You may instead buy credit packs with no subscription. Purchased credits (packs and top-ups) remain valid for 12 months from purchase. If a pay-as-you-go account holds a zero balance for 60 days or more, we may pause the line (and, after reasonable notice, release the number) — topping up reactivates the service.
3.4 Minute counting. Usage is measured per call and rounded up to the next whole minute.
3.5 Payments are processed by Stripe; we never see or store your card details. Prices may change with at least 30 days' notice — changes never apply retroactively and you can cancel before they take effect. All prices are as shown at checkout.
4. Our guarantees
4.1 Live in 5 working days — or setup refunded. The 5-working-day period starts when we have received both your payment and your completed business profile. If we fail to make your receptionist live within it, your setup fee is refunded in full.
4.2 30-day money-back on setup. If, in your first 30 days, the Service fails to do its core job — answering calls to your dedicated number and logging them to your dashboard — and we cannot fix it, we will refund your setup fee. This guarantee covers the Service functioning; it is not a guarantee of any particular volume of calls, leads or business outcomes.
4.3 No lock-in. All plans are monthly with no minimum term.
5. Cancelling and ending the Service
5.1 You can cancel any time from your dashboard. Service continues to the end of the paid period; no further charges are made. Unused plan minutes lapse at the end of the final period; unexpired purchased credits remain available if you reactivate within their 12-month validity and are otherwise non-refundable.
5.2 After cancellation you have 30 days to export your data (leads, transcripts, recordings) from your dashboard, after which it is deleted in line with our Privacy Policy.
5.3 We may suspend or terminate the Service for non-payment, unlawful use, or breach of these terms — where practical, after warning you first.
6. Acceptable use
- Use the Service only for lawful business purposes, and only on numbers you are entitled to use or divert.
- Keep the call-recording notice in place — we configure your receptionist to disclose recording, and you must not ask us to remove it.
- No outbound cold-calling or automated marketing calls through the Service (UK PECR prohibits these without consent).
- Use captured caller data lawfully (see section 7).
- Do not misuse, reverse-engineer, overload or resell the platform.
7. Caller data — who is responsible
7.1 Callers to your number are your customers or prospects. For their personal data (recordings, transcripts, contact details) you are the data controller and we are your data processor under UK GDPR: we process it only to provide the Service, as described in our Privacy Policy.
7.2 You are responsible for using caller data lawfully (responding to enquiries, quality and record-keeping — not unrelated marketing without a lawful basis), and for handling rights requests from your callers. We assist promptly — including deleting a specific recording on your instruction.
8. Service availability
We aim to keep the Service available 24/7 but depend on third-party providers (telephony, AI, hosting) and do not guarantee uninterrupted service. We are not liable for calls missed during outages beyond the remedies in sections 4 and 9. Planned maintenance is notified where practical.
9. Liability
9.1 Nothing in these terms excludes liability that cannot lawfully be excluded (including for death or personal injury caused by negligence, or fraud).
9.2 Subject to 9.1, our total liability arising out of the Service in any 12-month period is capped at the fees you paid us in the 3 months before the event giving rise to the claim, and we are not liable for indirect or consequential losses (including lost profits, lost business, or the value of any missed call or job).
10. Intellectual property
The platform, software and AI configuration are ours (or our licensors'). Your data is yours — your leads, recordings, transcripts and business information — and you can export it at any time.
11. Changes to these terms
We may update these terms; material changes are notified at least 30 days in advance by email and/or in your dashboard. Continued use after the effective date is acceptance; if you disagree, you can cancel before it takes effect (section 5).
12. Law, disputes and company information
These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction. Complaints first: support@weesite.dev — we aim to respond within 2 working days.
Company Information:
Weesite LTD
Based in Belfast
Registered in Northern Ireland
Company Registration Number: NI736663
