Emergency Technical Support

On-demand emergency Laravel support for urgent issues — evenings, weekends, nights and public holidays included — for businesses and agencies in Belfast, Dublin, and across the Island of Ireland. You pay for the work when it happens, not for standby.

Emergency Technical Support Services

Overview

What it is

Emergency Technical Support is on-demand help for urgent Laravel issues, billed at overtime when you actually need it — not a subscription, not a reserved-availability fee. Get in touch when something's broken; you're billed for the work at the rate that applies (business hours, evenings & weekends, or nights & public holidays).

Who it's for

Perfect for businesses and agencies without ongoing cover who need a senior Laravel developer for a genuine emergency — a site down, a broken payment flow, a critical bug — right now, not next week.

No booking in advance, no availability tiers, no minimum notice period. Get in touch when something's wrong, and pay only for the time it takes to fix it — at £90/hr business hours, £135/hr evenings & weekends, or £180/hr nights & public holidays (1-hour minimum call-out). If you'd rather schedule cover around a known event like a launch or migration, that's the same rates too — just booked ahead so I can clear the time.

Why Choose On-Demand Emergency Support

Pay Only for What You Use

No standby fee, no availability tier, no subscription — you're billed for the hours actually worked, nothing more.

Transparent Rates

Every rate is published upfront: £90/hr business hours, £135/hr evenings & weekends, £180/hr nights & public holidays.

Fast Response

No booking process to work through first — get in touch and I start on the actual problem.

Senior Laravel Expertise

The same experienced developer handles the diagnosis and the fix, not a triage queue.

No Lock-In

This is a one-off call-out by design — there's no ongoing commitment unless you want a Care Plan.

Use cases

1

Site Down Outside Business Hours

Challenge

An e-commerce site goes down on a Saturday evening, and every hour offline is lost sales. There's no in-house developer available and no existing support arrangement in place.

Solution

I respond to the call-out, diagnose the issue, and fix it — billed at the evenings & weekends overtime rate for the hours actually worked, with a 1-hour minimum.

Result

The site is back up the same evening, the client is billed only for the time it took, and there's no ongoing commitment unless they want one.

2

A Broken Payment Integration Mid-Launch

Challenge

A business is mid-launch on a bank holiday weekend when their Stripe integration starts failing silently, and orders stop coming through.

Solution

Emergency call-out at the nights & public holidays rate — I trace the failure, patch it, and confirm orders are flowing again before handing back.

Result

Minimal disruption to the launch, a clear bill for the hours worked, and no surprise "coverage tier" fees on top.

3

Planned Cover for a Known Risky Window

Challenge

An agency has a major client migration happening over a weekend and wants a senior Laravel developer on standby in case something goes wrong — without paying a separate fee just to reserve the time.

Solution

We agree the window in advance so I keep it clear, but billing is exactly the same as any other out-of-hours call-out — the applicable overtime rate, only for hours actually worked, nothing paid if nothing goes wrong.

Result

Peace of mind for the migration window, with no "pay to reserve" cost — the client only pays if and when they actually need me.

What is included

On-demand response to urgent Laravel issues, any day of the week
Transparent overtime rates — business hours, evenings & weekends, nights & public holidays
No subscription, no availability fee, no minimum notice period
Billed only for hours actually worked (1-hour minimum call-out)
Production issue diagnosis and resolution
Database recovery and data restoration
Server and infrastructure troubleshooting
Critical bug fixes and hotfixes
Payment and third-party integration failure triage
Optional: book a known risky window (launch, migration) in advance at the same rates
Clear, itemised billing after every call-out

How Emergency Technical Support Works

01

Get in Touch

Call or message when something's wrong — no advance booking or minimum notice required.

02

Rate Confirmed Upfront

I confirm which overtime rate applies (business hours, evenings & weekends, or nights & public holidays) before starting work.

03

Diagnose & Fix

I get to work on the actual problem — production issues, broken integrations, server problems, whatever's on fire.

04

Clear Communication

You get updates as I work, not just a bill at the end.

05

Itemised Billing

You're billed only for the hours actually worked, at the confirmed rate, with a 1-hour minimum.

06

Optional Next Step

If this keeps happening, we can talk about a Laravel Care Plan so business-hours issues are covered proactively before they become emergencies.

Success stories

August 2025

Ongoing Emergency Cover & Technical Support for Digital Agency

Continuing flexible emergency cover and technical support for Ardmore Digital, a top 30 UK digital agency, in 2025. Based in Belfast and serving agencies across the UK and Island of Ireland, we built on the successful 2024 partnership to provide continuous on-demand support for Laravel and WordPress sites.

December 2024

Emergency Cover & Technical Support for Digital Agency

Providing flexible emergency cover and technical support for Ardmore Digital, a top 30 UK digital agency, across multiple periods in 2024. Based in Belfast and serving agencies across the UK and Island of Ireland, we ensured continuous coverage for Laravel and WordPress sites during holidays and planned absences.

July 2023

Security Incident Response & Database Remediation for UK Tourism Agency

Conducted comprehensive security analysis and remediation for a UK tourism agency after a security breach. Based in Belfast and serving clients across the UK and Island of Ireland, we identified contact form vulnerability, cleaned infected database, and implemented security hardening measures.

Frequently Asked Questions

£90/hr during business hours (Mon–Fri, 9am–6pm), £135/hr evenings & weekends, or £180/hr nights & public holidays — whichever applies when the work happens. There's a 1-hour minimum call-out, and you're billed only for the time actually worked.
No. This is on-demand — get in touch when something's wrong and I'll confirm the applicable rate before starting. There's no minimum notice period and no availability fee for "reserving" time.
Yes — if you want me to keep a specific window clear (a launch night, a risky migration), we can agree that in advance. It's billed at exactly the same overtime rates as any other call-out; there's no separate fee just to reserve the time.
Not usually. Out-of-hours fixes for Care Plan clients are already billed on-demand at these same overtime rates when something comes up — that's built into the plan's terms, not a separate product. Emergency Technical Support is for businesses without an existing Care Plan who need a one-off urgent fix.
Production outages, broken payment or third-party integrations, database problems, server/infrastructure issues, critical bugs — anything that can't wait for the next business day.
Yes — I'll work with whatever access and documentation you can provide, and hand back clearly with notes on what was done.

Want it looked after every month, not just in a crisis? See our Laravel Care Plans — retainers from £395/month. View Care Plans

Something Broken Right Now?

Get in touch and I'll confirm the applicable rate before starting — no booking process, no subscription, just a senior Laravel developer fixing the actual problem.