Planned emergency cover with availability tiers for agencies and businesses in Belfast, Dublin, and across the Island of Ireland. Book in advance (at least one week) for guaranteed support during normal business hours or 24/7 coverage. Perfect for holidays, team absences, and planned coverage needs.
Emergency Cover provides planned technical support coverage with guaranteed availability for agencies and businesses. You book in advance (at least one week) and choose from two availability tiers: Normal Business Hours or 24/7 coverage. You pay for availability, ensuring you're covered during holidays, team absences, or any planned period when your team is unavailable.
Perfect for agencies and businesses that need guaranteed support coverage during planned periods. Ideal for holiday cover, team absences, or any time you need reliable technical support coverage booked in advance.
Emergency Cover is planned support coverage booked at least one week in advance. Choose from two availability tiers (Normal Business Hours or 24/7) and pay for guaranteed availability. Perfect for holidays, team absences, and planned coverage needs.
See how this service solves real business challenges
Key team members will be unavailable for an extended period, but you need to maintain support coverage for clients and handle any issues that arise. You want guaranteed availability during this period.
We provide Emergency Cover booked in advance (at least one week). We integrate with your systems, understand your projects, and provide guaranteed support coverage during your chosen availability tier (Normal Business Hours or 24/7).
Guaranteed support coverage during your team's absence. Your clients receive continuous support, issues are handled promptly, and you have peace of mind knowing you're covered.
Your development team is taking holidays or will be unavailable, but you need guaranteed support coverage. You want to ensure someone is available to handle issues during normal business hours or 24/7.
We provide Emergency Cover booked in advance with two availability tiers: Normal Business Hours or 24/7 coverage. You pay for availability, ensuring you're covered when needed. We integrate with your systems, understand your projects, and handle support requests, maintenance, and issues during the coverage period.
Guaranteed support coverage during your chosen availability tier. Your clients receive continuous support, issues are handled promptly, and your team can take time off knowing you're covered.
You experience seasonal spikes in workload or have known busy periods where you need additional support coverage. You want to plan ahead and ensure coverage is available when needed.
We provide Emergency Cover that can be booked in advance for seasonal periods. Choose your availability tier (Normal Business Hours or 24/7) and book at least one week in advance to ensure guaranteed coverage during your busy periods.
Planned support coverage during busy periods, ensuring you can handle increased workload without hiring additional staff. Guaranteed availability when you need it most.
What we can offer as part of this service
Emergency Cover booked in advance (at least one week)
Two availability tiers: Normal Business Hours or 24/7 coverage
Guaranteed availability during booked coverage periods
Support request handling and maintenance
Production issue diagnosis and resolution
Database recovery and data restoration
Server and infrastructure troubleshooting
Performance issue resolution
Third-party integration problem solving
Code deployment and rollback support
Seamless handoff back to your team
Comprehensive documentation of all work completed
Our proven process for delivering successful projects
Book Emergency Cover at least one week in advance. Choose your availability tier (Normal Business Hours or 24/7) and specify the coverage period you need.
We integrate with your systems, understand your projects, workflows, and support requirements to ensure seamless coverage.
During your booked coverage period, we provide guaranteed availability according to your chosen tier. We handle support requests, maintenance, and any issues that arise.
We maintain clear communication throughout the coverage period, providing updates on any issues handled and ensuring your team stays informed.
We document all work completed during the coverage period and ensure seamless handoff back to your team when coverage ends.
We provide follow-up support and documentation to ensure smooth transition back to your team and address any questions.
Real success stories from clients who've worked with us on similar projects
Continuing flexible emergency cover and technical support for Ardmore Digital, a top 30 UK digital agency, in 2025. Based in Belfast and serving agencies across the UK and Island of Ireland, we built on the successful 2024 partnership to provide continuous on-demand support for Laravel and WordPress sites.
Providing flexible emergency cover and technical support for Ardmore Digital, a top 30 UK digital agency, across multiple periods in 2024. Based in Belfast and serving agencies across the UK and Island of Ireland, we ensured continuous coverage for Laravel and WordPress sites during holidays and planned absences.
Conducted comprehensive security analysis and remediation for a UK tourism agency after a security breach. Based in Belfast and serving clients across the UK and Island of Ireland, we identified contact form vulnerability, cleaned infected database, and implemented security hardening measures.
Emergency Cover is booked in advance (at least one week) with two availability tiers: Normal Business Hours or 24/7 coverage. You pay for availability, ensuring guaranteed support during your chosen period. This is ideal for planned holidays, team absences, or when you need guaranteed coverage.
Emergency Cover must be booked at least one week in advance. This allows us to properly integrate with your systems, understand your projects and workflows, and ensure seamless coverage during your chosen period.
Emergency Cover offers two availability tiers: Normal Business Hours (typically Monday-Friday, 9am-6pm) or 24/7 coverage. You choose the tier that fits your needs and pay for availability during that period. This ensures guaranteed support when you need it.
During your booked coverage period, we provide guaranteed availability according to your chosen tier (Normal Business Hours or 24/7). We handle support requests, maintenance, urgent issues, and any technical problems that arise. We integrate with your systems, maintain clear communication throughout, and ensure your clients receive continuous support. All work is documented and we provide seamless handoff when your team returns.
Emergency Cover is charged as a fixed fee for availability during your chosen tier. This fixed fee covers up to 2 hours of work per day. If additional hours are required to complete the necessary work, we will inform you and ask for approval before proceeding. Any additional hours beyond the included 2 hours per day will be billed at our hourly rate.
Yes! You can book Emergency Cover for multiple periods throughout the year. Book at least one week in advance for each period to ensure availability. This is perfect for holiday seasons, known busy periods, or regular team absences.
Absolutely! We integrate with your systems, use your communication channels, and ensure seamless handoff when your team returns. We document all work completed during the coverage period.
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Learn MoreBook Emergency Cover at least one week in advance for guaranteed support during your chosen availability tier. Perfect for holidays, team absences, and planned coverage needs. Contact us to discuss your requirements and choose the right tier.
