This partnership demonstrates the value of reliable emergency cover for digital agencies. Working with Ardmore Digital, we provided seamless technical support across Winter, Summer, and Autumn periods, handling bug fixes, updates, content management, and client queries.

THE CHALLENGE

Ardmore Digital, a top 30 UK digital agency, required flexible emergency cover and technical support across multiple periods throughout 2024. Based in Belfast and serving agencies across the UK and Island of Ireland, we ensured continuous coverage for their Laravel and WordPress client sites during holiday periods and planned team absences, maintaining service levels and client satisfaction.

  • Ensuring continuous technical coverage during multiple holiday periods and planned absences
  • Providing rapid response to bug fixes and technical issues across Laravel and WordPress sites
  • Managing content updates and website owner queries in a timely manner
  • Maintaining service quality and client satisfaction during cover periods
  • Handling diverse technical requirements across different client projects

Digital agencies need reliable technical cover to ensure client sites remain operational and supported during team absences. This flexible emergency cover model addresses these needs across multiple periods throughout the year.

THE RESULTS

After Multiple periods throughout 2024 (Winter, Summer, Autumn) of dedicated effort, the project delivered outstanding results:

  • Continuous Coverage: Successfully provided technical support across Winter, Summer, and Autumn periods
  • Rapid Response: Achieved fast response times for bug fixes, updates, and client queries
  • Multi-Platform Support: Effectively handled both Laravel and WordPress sites with consistent quality
  • Content Management: Successfully managed content updates and modifications as needed
  • Client Satisfaction: Maintained high service levels, ensuring all website owners were supported and satisfied
  • Flexible Service: Provided on-demand support that adapted to Ardmore's varying coverage needs

OUR ROLE

As the Lead Developer, our team provided flexible emergency cover and technical support for Ardmore Digital across multiple periods in 2024. We handled bug fixes, updates, content management, and client queries for their Laravel and WordPress sites, ensuring continuous service delivery during holiday periods and planned absences.

PROJECT DETAILS

  • Date: December 2024
  • Duration: Multiple periods throughout 2024 (Winter, Summer, Autumn)
  • Team Size: Weesite Lead Developer + Ardmore Digital Team
  • Category: Agency
  • Partners: Ardmore Digital

EMERGENCY COVER & SUPPORT

  • Provided technical cover across Winter, Summer, and Autumn periods in 2024
  • Handled emergency bug fixes and technical issues for Laravel and WordPress sites
  • Managed content updates and modifications as requested by website owners
  • Responded to website owner queries and support requests in a timely manner
  • Ensured continuous service delivery during Ardmore team absences

TECHNICAL SUPPORT & MAINTENANCE

  • Diagnosed and resolved bugs across multiple Laravel applications
  • Handled WordPress site updates, fixes, and maintenance tasks
  • Performed content management tasks and website modifications
  • Coordinated with Ardmore team to ensure seamless handover and continuity
  • Maintained documentation and technical knowledge for covered projects

CLIENT COMMUNICATION & QUERIES

  • Responded to website owner queries and support requests
  • Provided technical guidance and solutions to client issues
  • Maintained professional communication standards aligned with Ardmore's brand
  • Ensured client satisfaction and service continuity during cover periods

FLEXIBLE ON-DEMAND SUPPORT

  • Adapted support coverage to Ardmore's varying needs across different periods
  • Provided scalable support that matched the scope of each cover period
  • Ensured rapid availability and response during scheduled cover times
  • Maintained consistent service quality across all cover periods

TECHNOLOGIES USED

WHY THIS MATTERS

Emergency cover and technical support are essential for digital agencies to maintain service continuity during team absences. This flexible support model, provided to Ardmore Digital across multiple periods in 2024, ensures client sites remain operational, supported, and well-maintained, preventing service disruptions and maintaining client satisfaction.

Need Laravel Emergency Cover or WordPress Support?

Ensure continuous coverage for your Laravel and WordPress sites during holidays and planned absences. Our flexible emergency cover and technical support services provide reliable, on-demand assistance when you need it most.