This ongoing partnership demonstrates the value of dedicated technical support for mission-critical systems. Working with Horrible Brands and Deloitte, our monthly retainer ensures government platforms remain secure, updated, and fully operational.

THE CHALLENGE

Following successful modernization projects, the government institution required ongoing technical support to ensure their critical system remains fully operational. This monthly retainer covers bug fixes, content updates, minor code modifications, and general maintenance services.

  • Ensuring continuous system availability and reliability for mission-critical operations
  • Providing rapid response to emergency issues and critical bugs
  • Supporting content updates and minor code modifications as needed
  • Managing ongoing technical debt and preventing system degradation
  • Balancing proactive maintenance with reactive support needs

Government systems require constant vigilance and proactive maintenance to ensure security, reliability, and compliance. This ongoing support model addresses these needs systematically.

THE RESULTS

After Ongoing (Monthly Retainer) of dedicated effort, the project delivered outstanding results:

  • Continuous Reliability: Maintained high system uptime through proactive monitoring and rapid issue resolution
  • Rapid Response: Achieved fast emergency response times for critical bugs and technical issues
  • Content & Code Support: Successfully handled content updates, minor code modifications, and general maintenance requests
  • Technical Debt Management: Prevented system degradation through ongoing code maintenance and optimization
  • Cost Efficiency: Monthly retainer model provides predictable costs while ensuring comprehensive support coverage

OUR ROLE

As the Lead Developer and Solutions Architect, our team provides ongoing technical leadership for the Laravel application, ensuring the system remains secure, performant, and compliant. We work closely with Horrible Brands and Deloitte's teams to coordinate support activities and maintain seamless operations.

PROJECT DETAILS

  • Date: April 2024
  • Duration: Ongoing (Monthly Retainer)
  • Team Size: Weesite Lead Developer + Horrible Brands Technical Director + Deloitte DevOps & Management Teams
  • Category: Government
  • Partners: Ardmore Digital Horrible Brands Deloitte

MONTHLY SUPPORT & MAINTENANCE

  • Handle content updates and modifications as requested by the client
  • Perform system health checks and performance monitoring
  • Address minor code updates and bug fixes
  • Review and optimize database queries and system performance when needed

EMERGENCY SUPPORT & BUG FIXES

  • Provide rapid emergency response for critical system issues in coordination with Deloitte's DevOps team
  • Rapidly diagnose and resolve bugs and technical problems affecting the Laravel application
  • Implement code fixes and minor updates to address urgent issues
  • Coordinate with Deloitte's hosting infrastructure and third-party services when needed

PROACTIVE MONITORING & PREVENTION

  • Monitor system logs and performance metrics to identify potential issues early
  • Review code and system health to prevent technical debt accumulation
  • Implement preventive measures to avoid system degradation
  • Maintain documentation and technical knowledge base

STRATEGIC PLANNING & ROADMAP

  • Plan future upgrades and technical improvements in collaboration with Horrible Brands and Deloitte
  • Assess technical debt and prioritize remediation efforts
  • Provide recommendations for system enhancements and optimizations
  • Coordinate with Horrible Brands, Deloitte, and client stakeholders on technical strategy and planning

TECHNOLOGIES USED

WHY THIS MATTERS

Ongoing technical support is essential for maintaining the reliability and availability of mission-critical government systems. This monthly retainer model, delivered in collaboration with Horrible Brands and Deloitte, ensures continuous system health through bug fixes, content updates, and general maintenance, preventing issues before they impact operations and providing rapid response when needed.

Ready to Start Your Laravel Development Project?

Ready to transform your project with strategic Laravel development? Our expertise has helped clients across Northern Ireland achieve outstanding results. Let's discuss how we can help you achieve similar success for your next challenge.